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New Member

message button didn't work

UNity 3.14 and CCM 3.22c with patchC. It's no problem to access VM by entering VM number, however IP phone message button didn't work, As I know in previous version in CCM we can configure VM DN in service configuration. But in CCM3.22 it's no longer there. Anything else I can do?Thanks

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3 REPLIES
New Member

Re: message button didn't work

Yea, its under services->Cisco Messaging Interface. At the very bottom, there's two fields, VoiceMailDN and VoiceMailPartition.

HTH,

Vance

New Member

Re: message button didn't work

In 3.2 you now need to configure Voice Mail profiles, see:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00800cde9d.html

Hope this helps,

Justin

New Member

Re: message button didn't work

I beleive that the message button is controlled by a system parameter called Voicemail . This is where you out the voicemail dn. It is this way in 3.1 and I think it is still the same way in 3.2 . Go to system parameters , Call Manger and select the Call Manger . and then fill out this field . If you have more than 1 call manager but this parameter in all servers.

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