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message cutoff when user leaves a message

Background

Unity3.15/Exchange 55 offbox with Dialogic D/120JCT-LS card connecting to NEC2000 PBX.

Problem discription:

The end of voice message cut off when user leaves a message, but the user doesn't know actually it happens. Only when the called user retrieves voice mail , he will hear the trunked voice mail. FOr example, a user may leave 30s message, but unity may only record 10s. This happens occationally from both internal or external.

I came cross an article How To Adjust Quiet Parameter Settings for Cisco Unity with Microsoft Exchange, but it is for version 2.4.

Thanks

1 REPLY

Re: message cutoff when user leaves a message

Hello -

Here is the PDF link for Unity 3.1(4) troubleshooting, which includes the information regarding adjusting the Quiet Parameter Settings. Hope this helps!

Sincerely, Ginger

http://www.cisco.com/application/pdf/en/us/guest/products/ps2237/c1130/ccmigration_09186a0080098b2b.pdf

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