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Message from 0000000000

We have CM 3.12c and Unity 3.1.3 running for a few months now. One of our users received a Unified message with the subject "message from 0000000000". The message was just dead air. Any thoughts on what might have caused this?

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Cisco Employee

Re: Message from 0000000000

The "message from " will show up when a subscriber gets a message from a non-subscriber, but the integration on that call did provide the calling party's number. Usually, you'd expect to see "Message From 123-555-1234" or something like that.

I have seen something like that is (all zeroes) when Unity is supporting an SMDI integration (whether solely legacy PBX or dual-switch). Unity can get called or calling party IDs as 0000000000 when the integration device (PBXLink, for example) finds the incoming display "un-parsable".

Any chance this is dual-switch?

As far as the dead air issue, this will usually happen as a caller disconnects right before they get the record beep for a particular box, but the connected switch for whatever reason did not relay the disconnect signal to Unity.

If this isn't a dual-switch integration, the "all zeroes" looks like that's what was passed to Unity as the calling partyID. As far as why that was passed, the call path would have to be traced back to CCM and the GW.

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