Running Unity 5.0. - Some internal users call other users extensions and leave Voice mails. The VM messages are delivered into Outlook with the "Users Name" and a subject line that reads "Users name and extension number".
Other internal users get identified as Unity Messaging System - <Servername> with a subject line thate reads "Message from <extension number>".
I would like everyone's messages to display the first scenario. I doesn't seem to matter what version of outlook is being used. Individual users delivery scenario is always the same with each call.
Any ideas why this is happening? Any Input is greatly appreciated.
Once I checked the call flows. Seems the messages with the extnsion only information are viewed as a "call handler" message. Even knowing that I am unable to customize the subject line for "Call Handler" messages but can customize any of the other three message types. Interesting EH!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...