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New Member

Message notification failure

We have Unity 4.0(3) with a failover server in a UM Exchange 2000 environment and had a situation last week where people in the afternoon were not getting messages, the following morning, there was a requirement to bounce the primary server and therefore I failed it over to the secondary, at this moment, all the missing messages were delivered. I checked the event logs on the primary and couldn't see anthing strange. Does anyone know what would have happened to the messages prior to the server being bounced?

2 REPLIES
Cisco Employee

Re: Message notification failure

Without some more info here it'll be hard to speculate on what was going on - one thing I've seen is folks that have inadvertently shut down the UMR service (this is the guy responsible for delivering outside caller messages) - if that had been turned off internal subscriber to subscriber messages would be getting delivered but outside caller messages would be stacking up in the \commserver\UnityMTA directory.

But that's really just a shot in the dark with no error messages or traces or the like to work with here...

New Member

Re: Message notification failure

Hi, thanks for the response. This seemed to be affecting all callers, not just external calls. I decided to setup a scheduled restart for the early hours and the same thing happened. It has something to do with resync mailboxes. I've run a trace and you can clearly see the messages being delivered after the reboot. There doesn't seem to be any error messages recorded in the event viewer that would indicate a service stopping. See Log file below.

[Thread 6228] Begin resynching subscriber mailboxes. 324 mailboxes are scheduled for synchronization. (null)

data Data file opened 2004-02-25 20:16:50

2004-02-25 20:16:50,McBride Cindy C.,84434,4,2,,,2004-02-25 20:16:50,1,,0

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