Message Notification in 3.13

[admin_2]

Is it possible to do roll-over message notification this way:<br><br>1) Notify device1 when a message comes in (Can be done now)<br>2) Notify a second Device when the message doesn't get retrieved within X amount of time, say..5 minutes (?).<br>3) Notify a third Device when the message doesn't get retrieved within Y amount of time, say.. 15 minutes (?).<br><br>Seems like Unity only notifies the next notification device if the first notification device fails to answer or busy. So if the first device is a pager/cell phone or even a home phone with an answer machine then it will never touch the next device. <br><br>Any suggestions on how to enable this function?<br><br>Systems Engineer

[#2]

sure, you can do this. This is what the "Send initial notification after how many minutes" field is for at the bottom of the notification device. For instance:

Phone 1 is set to trigger on all urgent voice mails and has a delay of 0 minutes and retries every 15.

Phone 2 is set to trigger on all urgent voice mails and has a delay of 15 minutes and retries every 15.

Phone 3 is set to trigger on all urgent voice mails and has a delay of 30 minutes and retries every 15.

Say phone one is a field tech, phone 2 is his manager, phone 3 is HIS manager and so on. The effect of this is when a message arrives the field tech gets called. If the message is still in there 15 minutes later, the field tech AND his manager get a call. If after another 15 minutes an urgent message is still there, the tech, his manager and HIS manager get a call and so on...

Should be able to handle most esclation scenarios.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)