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New Member

Message Notification not working in Unity

CallManager v3.1(1), Unity v2.4(6.135) and TSP v3.0(0.7). Can't seem to trigger a pager when a message is left on the Unity voice mail. I have watched the port status, but don't see Unity even attempt to dial the pager. Any ideas what to look for?

4 REPLIES
Cisco Employee

Re: Message Notification not working in Unity

Have you gotten other forms of message notification to work for the subscriber? For instance, have it call your IP or regular phone... have it send email, etc. Also, does the MWI lamp on the phone light up at least?

New Member

Re: Message Notification not working in Unity

I haven't tried any other form of notification. But the MWI lamp works correctly. Should Unity be turning on a port and attempting to send a dial string to CallManager? Would I see this attempt watching the port status monitor?

New Member

Re: Message Notification not working in Unity

Unity comes preset with certain dialout restrictions to prevent toll fraud.

By default, long distance & international dial patterns (91*, 9011*) are prohibited. Have you tried a local number to see if that works? If you're trying to dial a toll free number it might be restricted by the dial pattern.

You can also check Unity's restrictions in the Restriction Table link from the main menu of the SA. You could either add an allowance for your test number, or else remove the long distance restriction in the Default Outdial table (not recommended if you're worried about subscribers setting up long distance notification!)

Scott Morgan

Cisco Systems

New Member

Re: Message Notification not working in Unity

Thanks Scott, I think that the Restriction Table was the trick. I put in an allowance for the numbers here (ALL calling is now 10 digit) and the notification now works!

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