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Message Options

A customer is complaining that when you call to a subscriber mailbox, you are prompted to either hang up or hold for more options after leaving a message. Well you hold and hold but no options will be announced unless you somehow know to press #. I need a fix! Do I record a new handler? Help.....<br><br>

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Anonymous
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Re: Message Options

Sounds like a silence detection issue... what switch are you hooked up to and what version are you running? If it's an analog switch perhaps you need to raise your silence threshold a bit (i.e. there's enough noise on the line so that Dialogic things there's still folks yacking and doesn't return a silence event to us).



Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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