Message Reply Question

[bgutschow]

Greetings all,<br><br>The question is this... Subscriber A calls Subscriber B and asks to be transferred into Subscriber C voicemail. Subscriber A leaves a message with Subscriber C. Subscriber C replies to the message and Subscriber B receives the reply. Is there a way to have the reply sent to Subscriber A.<br><br>Regards,<br>Bill Gutschow<br><br>

[#2]

This is the ISM at work (Identified Subscirber Messaging). When subscriber B calls A in this scenario, we note the fact that the calling number is subscriber B. Even though they terminate their involvement and subscriber C is then connected, Bs extension is still the one used. Currently we will always leave the message from the calling part if that extension number corresponds to a subscriber’s ID.

Subscriber C can log in when they hear subscriber A’s greeting and the first thing they’ll hear is an option to leave a message for A, but most folks aren’t going to do that… they’re just going to listen to the greeting a leave a message.

ISM is handy in most cases but in this scenario it’s very annoying. Unfortunately there’s not much we can do here at the moment. I believe 3.0(1) has on deck an option for disabling ISM system wide to prevent this type of issue, but currently there’s no way to disable this in 2.4.x.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)