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New Member

Message Retrieval from other extension/PSTN Numbers

I am able to use Unity as Voice mail. Can you guide me that how person (with extn 5012) can access his mail from extension 5011. Also What to be done when I want subscribers to retrieve Voice/e-mails from their home.

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Re: Message Retrieval from other extension/PSTN Numbers

Just dial the number for the voicemail, and press '*' as soon as Unity plays the welcome-prompt.

Unity will then ask for your extension and pin-code

New Member

Re: Message Retrieval from other extension/PSTN Numbers


if your user want to retrieve their voice mail from another extension, they simply need to press the "*" and the password prompt.

The unity system return to the main login process and ask for an ID and a Password. Then the users are able to log in and take's their messages.

To take voice mail from the outside you have 2 different ways

1- users call their own extension and at the personnal greating they press "*" and the system go the login prompt. Of course you need to setup the caller input key to link with the "Connection sequence".

2- you can have a special directory number that link directly to the login process thru the unity. Simply create a virtual IP Phone with a call forward all to the unity create a routing rule for this extension to route call from the virtual DN to the "connection process".

have a nice day


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