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Message Retrieval when Echange is Down

We have a Unity 3.12 with external Exchange 2K.<br>The Exchange ran out of space and shutdown.<br>Unity continued to take messages but would not let people login using the TUI to check the new messages.<br>Should message retreival work without Exchange up?<br><br>

4 REPLIES
Anonymous
N/A

Re: Message Retrieval when Echange is Down

While Exchange is down Unity should indicate to subscribers that they can't get at their normal message store but still allow them to get at messages left during the Exchange outage. What, exactly, are callers hearing when they go to sign in? Any errors in the application event log?


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Message Retrieval when Echange is Down

yes i hear the anouncement. one of my customer's requirement is to be able to leave and retrieve voice-mail from phone when the exchange is down, is it achievable?

Thanks

Anonymous
N/A

Re: Message Retrieval when Echange is Down

do you mean we can retrieve the voice messages left before AND during the exchange outage?

Anonymous
N/A

Re: Message Retrieval when Echange is Down

no, when Exchange goes down we start caching voice mail messages locally and you can get at those during the outage. Messages left before the outage are in Exchange only (not cached locally) so they will not be available during the outage.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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