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Message Store Limits & Unity

What happens to Unity voice mail messages when a mailbox has reached its storage limits. I know that nothing else can be saved to the mailbox. But does voice mail die off completely?<br><br>

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Re: Message Store Limits & Unity

There are two limits on your mailbox that can be configured in Exchange: "almost full" and "full".

Unity respects the Exchange conventions here. When the box is almost full, we warn callers when they access their messages over the phone that their mailbox is almost full and that they should delete some messages. They will be restricted from sending new messages out over the phone until their mailbox size is brought under that limit... just like you can't send email from Outlook in this condition.

When the mailbox is completely full, Exchange rejects all inbound messages: email, voice mail, fax or otherwise. Again, you cannot send messages from over the phone just like you can't send email from Outlook in this condition. We also indicate when you call in that your mailbox is completely full.

Since Exchange is enforcing this, we really don't have any choice. There's no snappy way to over ride the mailbox limits imposed in Exchange. By default there are no individual mailbox limits setup, so this will only be an issue at sites that have chosen to use that. Regular voice mail only installs likely wont run into this problem, but a Unified Messaging installation would likely have mailbox limits imposed.

Jeff Lindborg
Unity Product Architect
Active Voice

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