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New Member

Message waiting light does not turn on

If I dial the mwi on extension, it says that I have new voice mail but the light on the phone does not turn on. If I dail the mwi off extension the voice mail indicator goes away. Any Ideas? I'm running callmanager 3.1 (4b)

3 REPLIES
New Member

Re: Message waiting light does not turn on

You should not hear any messages when you dial the 'mwi on' extension, the light should just go on. Likewise when you dial the 'mwi off' the light should just go off. By chance are you dialing a voice mail port extension instead of the 'mwi on' extension?

New Member

Re: Message waiting light does not turn on

In a similar case the MWI tests work fine but not when a message is actually left.

Any ideas?

New Member

Re: Message waiting light does not turn on

In your situation you should verify the Partition/Calling Search Space settings of the VM Ports to ensure that they have the permission to turn the light on/off.

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