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Messages reverting to unread

When accessing a message by phone, if outlook is open, the message header goes from bold to normal (read) when listening to the message. However it reverts to bold afterwards regarless of hang up, skipping to next message or listening to message in full. This has only occurred since upgrading to 3.0(4). Exch 5.5 off box, Member server in NT4 domain.<br> <br><br>

New Member

Re: Messages reverting to unread

I found an internal document talking about a registry setting that can change the message status when you do not complete the listening process. See it it helps -

This document explains how to customize Cisco Unity 2.46 and later so that a new voice message is marked as read even when a subscriber hangs up before playing the entire message.

By default, Cisco Unity does not mark a new message as read until the subscriber plays the entire message. Some customers want to customize Cisco Unity so that a message is marked as read even if a subscriber stops playing the message before listening to the entire recording. When a message is marked as read, Cisco Unity turns off the MWI on the subscriber phone, and if enabled, turns off any message notification devices triggered as a result of the message.

Customers using Cisco Unity version 2.46 and later should be able to customize their systems so that even partially heard new voice messages are marked as read.

By changing a registry setting, you can customize Cisco Unity so that all voice messages are marked as read even when subscribers do not listen to their new messages in their entirety. The registry key setting that controls this behavior is:
HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Conversations\1.0\Message Playback

DWORD : Upon Hangup Mark Read

Depending on your version of Cisco Unity, use one of the methods below to set this registry DWORD value to 1:

· For Cisco Unity version 3.1 and later, use the Advanced Settings Tool. This tool allows system administrators to safely edit many of the Cisco Unity registry settings. The tool gives a brief overview of each setting, limits edits to specific value ranges, and ensures that edits are consistent with the installed Cisco Unity version. For details, refer to the “Advanced Settings Tool” section in the “Utilities” chapter of the Cisco Unity Troubleshooting Guide. The guide is available on at The tool is available in the \CommServer\Utilities directory (the default location is drive C).

· For all earlier versions of Cisco Unity, edit the registry key manually. Note that you will probably need to add this registry key first, and then set the DWORD value to 1. To do so, perform the following procedure:

1. Start Regedit.

2. If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

3. Expand the key HKEY_LOCAL_MACHINE\Software\Active Voice\Conversations\1.0.

4. On the Edit menu, click New Key.

4. Name the new key Message Playback.

5. Click the new Message Playback key, then on the Edit menu, click New DWORD Value.

6. Name the new Upon Hangup Mark Read, and set the value to 1.

7. Close the Registry Editor. You do not need to restart the Cisco Unity server.

Caution! Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the “Restoring” topics in Registry Editor Help.) Note that a typical backup of the Cisco Unity server does not back up the registry. Also note that for a Cisco Unity failover system, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC

Anil Verma
Cisco Systems

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