You know when caller enter employee ID, ICD will query the database to get the related employee information, like email adress to present to agents. Customer wants Microsoft Acess as that database .But I only see DB get/DB read under database palette, it seems those commands are only for SQL if you click the property of it. Does anybody know that those SQL commands can also be used for MIcrosoft Access? Thanks
Yes, Access Databases can be accessed by an ODBC connection. Even so, it is possible to query an MS Access by using standard SQL language. You can try to do that with IPCC, but even if it works, this is not supported by Cisco.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...