Is there a place to set a dial 9 and/or 1 before a number in the Missed Calls under DIrectory? When you look at the Missed Calls it shows the number that called you. When you press the dial softkey it tries to dial that number exactly. We need to dial a 9 for outside calls and a 9,1 for long distance.
By setting up the gateway/routelist you will not need to dial 9 or a 1; it will be built into the system. That seems a lot better to my people, and accounting will like the fact that you can control long distance dialing. you will also be a hero with LCR and save the company big bucks, if you have locations that are long distance to one another.
Although adding the 9 to the Route Pattern defeats the whole "Dial 9 for outside line" on all calls.
Another option is to modify the calling number on incoming calls, either at the gateway or in a Translation Pattern, to prefix a 9. The 9 will appear on the caller ID, but in my experience, most people can adapt to that more easily than the Edit Dial option.
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