missed calls

[reggierichard]

One of my remote offices only uses 7-digit dialing. When the receive an incoming call and it logs in the phone directory (missed or received) it shows up as a 10-digit number. If the call is a local call, the user has to press "edit-dial" add the 9 and delete the area code. Also, if the call is a long distance number, the user has to press "edit-dial" and add the 9 and the 1.

Is there a way to have the system adjust for these numbers and allow the user just to press the "dial" soft key to return the call ???

[wojtek]

Hi

I am not a specialist in NANP :-), but I think that if you have H.323 gateway you can do some translation of calling party number for incomming calls using:

1. voice translation-rules;

2. voice translation-profiles;

3. attach voice translation profile to voice-port or to incomming dial-peer;

In my country we do that this way (22 it is area code for location in which gateway is installed, 0 - access code to PSTN, 00 - access-code for long distance calls). For all incomming calls from 22 dialing area we prefase number with 0 (local calls), for all others with 00.

Configration details:

!

voice translation-rule 1

rule 1 /^22\(.......\)/ /0\1/

rule 2 /^\(.........\)/ /00\1/

!

voice translation-profile 1

tranlsate calling 1

!

voice-port 0/0:15

translation-profile incoming 1

!

Regards

Wojtek

[Chris Deren]

If are using CallManager and use MGCP gateway, then you can use National Prefix service parameter in CallManager to automatically prepand the number.

Chris

[CHRIS KALETH]

Chris,

Can you be more specific with the National Prefix option? What are the limitations for using this? Will this interfere with other route patterns (intercluster phones)?

[Chris Deren]

Under CallManager Service Parameter, click Advanced under Clusterwide Parameters (Device - PRI and MGCP Gateway) you will see "National Number Prefix" - This parameter defines the number that is prefixed to an incoming national number, and provides a means to help you identify national numbers, if necessary. This parameter allows you to prefix specified digits to the calling number of an inbound call on the basis of the Type of Number field in an inbound offered call (ISDN SETUP message). For example, a national call from 4085551212 could get prefix 91.

Maximum length: 8.

Allowed values: Up to 8 digits (0-9,#,*).

It will only apply to MGCP Gateways using PRI, so all incoming calls on the MGCP PRI GW will be prefixed with the prefix. It will not modify called number on ICT.

Rate all helpful posts!

Chris

[sketterman]

We are doing this by using a Translation at the Voice Gateway (2851 router). Not sure if you go through a gateway but if you do this does work quite well - in fact, we do not have to enter a 9 or a 9,1 any longer. The ramification, of course, is that the Caller ID now shows a 9 or a 9,1.