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New Member

Missing account for Unity 4.0(2)?

Hello experts,

Following the installation of Unity version 4.0(2), a perusal of the Global Subscriber Manager shows that there are no administrator or subscriber accounts in place other than the non-functional example administrator and subscriber. Consequently, if you log onto the MCS server via the UnityAdmin account recommended in the installation guide, you will not be able to access the System Administration webpage (the error message returned by the SA is: "there is no subscriber associated with this account."

Should Unity automatically create such an account during installation?

Thank you,


Cisco Employee

Re: Missing account for Unity 4.0(2)?

The Unity setup should add the account you use to install Unity to the list of accounts that can gain access to the admin console - it uses GrantUnityAccess to do this. It adds the SID of the install account and maps it to the "installer" account (a hidden special account in the Unity DB) such that when you authenticate for SA access with that account it'll allow you entry.

I've seen cases where this association didn't happen properly and you have to hit GrantUnityAccess again (you can find this in the tools depot on the desktop). However I've seen more cases where there's a DC issue and the account authentication stalls out further up stream so be sure that's not biting you as well.

New Member

Re: Missing account for Unity 4.0(2)?

Hello Jeff,

Your uninstall tool (coupled with a reinstallation) fixed the problem, many thanks,