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New Member

Missing last digits when CCM receives caller ID

Hi,

We're experieincing CCM missing the last digit when collecting caller ID. We had verified with gateway vendor that they had sent complete caller id #.

Had anyone had this problem before? is there any configuration I can change to fix this?

Much appreciated. Thanks.

2 REPLIES
Cisco Employee

Re: Missing last digits when CCM receives caller ID

What gateway is being used? Have you looked at the traces to see what is really happening?

New Member

Re: Missing last digits when CCM receives caller ID

Hi,

So far; I had only being able to test this on a third party gateway (Quintum). I looked at the tracelog from both the gateway and CCM.

The tracelog at gateway shown that it sent a completed caller ID number to CCM as part of the setup message.

CCM receives the setup message; however, trace shown that it is missing the last digit.

Thanks.

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