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MLA Issue

Hi,

I have a problem enabling MLA. When I try to enable MLA, set Enable MultiLevelAdmin = True and Update, the window prompt a message saying: "User Group Base contains one or more invalid characters. Valid characters for User Group Base are letters, numbers, space, dots, commas and the following character(s) = "

I am using CCM 4.0

I don't think the enter wrongly on the User Group Base..

Can anyone suggest how I workaround this.

Many Thanks

Justin

1 REPLY
Green

Re: MLA Issue

Hi Justin,

Are you using DC or AD?

Found CSCef82196

Condition:

- Install CCM 4.1(1.41)

- Run Plug-in for Active Directory

- Restart IIS Admin service

- Start CCMAdmin browser

- Go to User->Access Rights->Configure MLA Parameters page

- Make sure no error is displayed

- Go to User->Access Rights->User Group Page

Symptom:

Following error is seen :

An error occurred while the page was loading

mla.asp::isMLAAdminEnterpriseUser() Exception Err=-1

description=Operations error Cannot create

UMMLAProviderX!

Workaround:

Update MLAParameter table in the CM Database

for Name='MLAUserBase' with the correct value (for AD Userbase)

for Value

Example :

(name='MLAUserbase' and Value='cn=Users, dc=prijo,dc=cis,dc=com')

I also found this DDTS:

CSCef66945

Error on user group page after installation of Cisco Customer Direct

Symptom:

Error on user group page after installation of Cisco Customer Directory

Conditions:

Steps to reproduce

1.Enable MLA.

2.Install the Cisco Customer Directory Configuration Plugin.

3.Go to the user configuaration page.

4.The following error is seen.

An error occurred while the page was loading

Error Number: -1 Description: Operations error

Workaround:

none

But the one I mentioned at the beginning is the one you should use.

Let me know if the User Group contain any dashes (-)

CSCeh02679

Externally found moderate defect: Resolved (R)

Dash/Underscore is an invalid char in User Group Base but not for DNS/AD

The file that does the Group Base validation is

C:\CiscoWebs\Admin\includes\standard.js ; Line 131 defines the valid characters for it.

var maskForMLAUserGrpBase = maskAlphaNumeric + charComma + charEqual + charDot +

charSpace;

In order to support a "-":

var maskForMLAUserGrpBase = maskAlphaNumeric + charComma + charEqual + charDot + charSpace

+ charDash

//G

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