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Mobile Connect Issues

I am having a problem with mobile connect users. When they get a call, it will ring on both their ip and cell phones but if they anwer with their cell the call gets disconnected. The caller heres MOH for a second or two then gets dropped. Anyone experienced this problem?

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Re: Mobile Connect Issues

Try this troubleshooting steps it may help you

- Restart the CallManager to clear all temporary files and allow you to upload the MOH files. If a reboot is not possible, try the next solution.

- Delete the unused MOH audio files through the CCM Administration page and try to upload the MOH files. If these steps do not resolve the problem, try the next solution.

- Gather all the service trace files for a time period of two or more hours (from the server from which you upload the MOH file) and choose Delete Collected Log Files from server in the final window of the RTMT collect files dialog window. This clears the space occupied by the trace files in the hard disk.

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