Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Mobile Connect transfer to IP phone error

I have configured calls to the IP phone to ring a cell phone at the same time. This works correctly but when the call is answered by the cell phone and the Mobile soft key is pressed I get the error "You are not a valid mobile phone user". Now you would think this is a simple fix in that I just missed adding a user ID or owner to one of the steps ... but I have double and triple checked. I have check the following:

- Access List has the Correct User ID

- Remote Destination Profile has the correct User ID

- Remote Destination has the correct owner

- The Device has the correct User ID

- The end user has the Enable Mobility as well as the Mobile voice access boxes checked and the correct MAC address assigned.

I don't think there is anywhere else to assign a user ID or an owner to.

Any help would be much appreciated.

Devin

5 REPLIES
Bronze

Re: Mobile Connect transfer to IP phone error

Hi Devin,

What version of CUCM?

New Member

Re: Mobile Connect transfer to IP phone error

Version 6.1

Bronze

Re: Mobile Connect transfer to IP phone error

I have it Mobile Connect working without error on CUCM 6.0.1. Previously running on 4.1 needed to use the mobile connect softkey. Now we don't need to.

What are you trying to do? Sorry for the extra questions, but not sure why you're getting an error if you've answered the call on the mobile device.

Is it a text message on the IP Phone display?

New Member

Re: Mobile Connect transfer to IP phone error

I have resolved this issue ... it seemed to be a combination of not associating the correct user to the device and having Extension Mobility turned on for the same phone. I turned off extension mobility assigned the correct user ... saved ... then turned extension mobility back on and all is good now.

Thanks

Bronze

Re: Mobile Connect transfer to IP phone error

5 points for sharing your fix!

Good job!

283
Views
10
Helpful
5
Replies
CreatePlease login to create content