Mobility Manager Calling Party Presentation

[t.schaffner]

Hi all,

I discovered that the Calling Party Presentation from the Mobility Manager is not working to the other Phones in the Call Group. When debbuging the ISDN Setup I don't see any Calling Party presentation on the outgoing call. Is there a way to have the caller information presented to the rest of the phones in the call group?

Regards

Thomas

[Brandon Buffin]

Thomas,

We currently have this working and do see the correct caller ID on all phones. One thing to check is that none of your gateways or phones reside in the partition. This can cause caller ID issues with Mobility Manager.

Brandon

[t.schaffner]

Brandon,

I checked all the Phones and Gateways and the Partitions are set correctly. Do you have a H.323 or MGCP Integration of the Gateway? Here is a debug from the Call Setup and there is no Calling Party Presentation in the outgoing call:

*Nov 2 16:49:14.998: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x36FD

Sending Complete

Bearer Capability i = 0x9090A3

Standard = CCITT

Transfer Capability = 3.1kHz Audio

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Progress Ind i = 0x8283 - Origination address is non-ISDN

Calling Party Number i = 0x0183, '0616832002'

Plan:ISDN, Type:Unknown

Called Party Number i = 0x81, '1399'

Plan:ISDN, Type:Unknown

*Nov 2 16:49:15.042: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0xB6FD

Channel ID i = 0xA9839F

Exclusive, Channel 31

*Nov 2 16:49:15.042: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8 callref = 0xB6FD

Progress Ind i = 0x8088 - In-band info or appropriate now available

*Nov 2 16:49:15.294: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x00A8

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839E

Exclusive, Channel 30

Called Party Number i = 0x81, '0792149788'

Plan:ISDN, Type:Unknown

*Nov 2 16:49:15.366: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0x80A8

Channel ID i = 0xA9839E

Exclusive, Channel 30

Thomas

[thisisshanky]

Are you modifying Ph mask setting at Route list level. This was a bug with CCM 4.1 and the work around is to go to an engineering special, which you can download from TAC. I will see if i can find that bug ID.

[t.schaffner]

I solved the Problem, the reason was that I used LDAP Sync in CCM 5.0 but added the Outgoing and Shared User for the CTI integration in the Application User Directory. This worked, but the CTI Route Point for the caller party presentation was not really working because it was not proberly associated with the correct user.

Using End Users for the Integration solved in the end the problem.

Thanks and regards

Thomas