Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

MOH and recordgins

I have 3.3 CM and unity 2.0

whre are the recordings and moh stored and how do i change and add new oneZ?

New Member

Re: MOH and recordgins

Step 1 Choose Service > Media Resource > Music On Hold Audio Source.

The Music On Hold (MOH) Audio Source Configuration window displays. The MOH Audio Source: New (New) title displays with a Status: Ready indicator.

Step 2 Choose in the MOH Audio Sources list.

Step 3 insert.


Hall of Fame Super Red

Re: MOH and recordgins

Hi Kets,

Here is how to change the MOH for CallManager;

Music On Hold Audio Sources

An MOH audio translator service converts administrator-supplied audio sources to the proper format for the music on hold server to use. The audio translator uses two parameters, an input directory and an output directory. You can configure the input directory, which defaults to C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere, on a per-service basis. The output directory, a clusterwide parameter, contains a Universal Naming Convention (UNC) name to a shared directory on the default MOH TFTP directory. For whatever directory is specified, append \MOH.

When the administrator drops an audio source file into the input directory, the MOH Audio Translator processes the file and then moves it into the output directory along with any files that are generated. Cisco CallManager supports most audio source file formats as input sources, including wav and mp3 files. After the input audio source is converted, an audio source file exists for each codec type that the music on hold server supports. Supply the highest quality source that is available.

From this good MOH doc;

Also,here is a great answer from Jorge that explains things perfectly;

Hope this helps!


CreatePlease to create content