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MOH Audio translator Error

We got in our installation this error messages:

Error: Unable to read/write to Destination directory

(\\172.26.1.1\TFTPPATH\MOH), error = 00000035

Any ideas whats going wrong?

Default installation

1 REPLY
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Re: MOH Audio translator Error

If you are running ccm 3.3 it might be failing because CCMService does not have permissions for the TFTPPath.Give CCMService full control to the TFTPPath.

For CCM 3.1/3.2 you might hit this one

CSCdy16451 - MOH Audio Translator service is configured to log in as LocalSystem

Conditions:

CallManager 3.2(2c) with the MOH Audio Translator service installed on a node in the cluster other than the Publisher. (Also applicable to 3.1(4) and 3.2(1))

Symptoms:

Event log messages indicating:

Error: Unable to read/write to Destination directory

(<\\PUBLISHER\TFTPPATH\MOH>), error = 00000005.

The Services control panel indicates that the MOH Audio Translator service is

set to LogOn as the LocalSystem account. It should be logging in as the SQLSvc account.

Workaround:

Set the MOH Audio Translator service to logon as the local administrator

account.

NOTE: Cisco recommends that you do not run the MOH Audio Translator service on a CallManager node actively performing call processing because the MOH Audio Translator consumes 100% while translating files.

If the workaround doesn't help. Please verify network connectivity to the publisher's TFTPPATH\MOH from the Subscriber by pinging it and accessing the share.

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