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MOH Audio translator Error

asarkany
Level 1
Level 1

We got in our installation this error messages:

Error: Unable to read/write to Destination directory

(\\172.26.1.1\TFTPPATH\MOH), error = 00000035

Any ideas whats going wrong?

Default installation

1 Reply 1

marinaibm
Level 4
Level 4

If you are running ccm 3.3 it might be failing because CCMService does not have permissions for the TFTPPath.Give CCMService full control to the TFTPPath.

For CCM 3.1/3.2 you might hit this one

CSCdy16451 - MOH Audio Translator service is configured to log in as LocalSystem

Conditions:

CallManager 3.2(2c) with the MOH Audio Translator service installed on a node in the cluster other than the Publisher. (Also applicable to 3.1(4) and 3.2(1))

Symptoms:

Event log messages indicating:

Error: Unable to read/write to Destination directory

(<\\PUBLISHER\TFTPPATH\MOH>), error = 00000005.

The Services control panel indicates that the MOH Audio Translator service is

set to LogOn as the LocalSystem account. It should be logging in as the SQLSvc account.

Workaround:

Set the MOH Audio Translator service to logon as the local administrator

account.

NOTE: Cisco recommends that you do not run the MOH Audio Translator service on a CallManager node actively performing call processing because the MOH Audio Translator consumes 100% while translating files.

If the workaround doesn't help. Please verify network connectivity to the publisher's TFTPPATH\MOH from the Subscriber by pinging it and accessing the share.