We have callmgr 4.1 and Unity and are in the process of deploying phones department by department from definity to ip phones. We have forwarded some of the lines from the old system to the ip phones; however, moh does not work on the ip phones that are forwarded when you call those ip phones. All you hear is beeping. But if you receive a call from outside, it works. Is this something we have to deal with until we all get ip phones? thanks.
Make sure that you have an MRGL configured at the device pool or phone level and audio sources configured at the device pool, phone, or DN level. Also, keep in mind that the MRGL used is determined by the configuration of the held party phone and the MOH source is determined by the holding party. Please see the following link for more details.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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