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Community Member

MOH error in event viewer

I have a Call Manager 3.2 server with the following error in event viewer

Error unable to read/write to destination directory CM1/tftp/MOH error 0000005

I am able to access this directory from the subscribers. Both subscribers are giving this error.

I have a publisher and two subscribers. The music on hold is working. CM1 is the publisher.

What might I check to see what would be causing this problem?

2 REPLIES
Cisco Employee

Re: MOH error in event viewer

Hi Scott,

It seems like you are running into the bug CSCdy16451. The workaround is to set the MOH Audio translator service in all the Call Manager to Logon as an administrator account.

Muhilan

Community Member

Re: MOH error in event viewer

We had the same problem and our solution was to fill in the complete path:

\Program Files\Cisco\TFTPPath

maybe this will help

August / NTS

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