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Community Member

MOH files are being cut off

My MOH is working correctly with my original audio file. However, I created and added a new file that is longer and the file restarts before it finishes. I know there must be some sort of timer, but I can't find it. Any help would be appreciated.

Regards,

Larry

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: MOH files are being cut off

Hi Larry,

It may be that you are hitting this issue;

CallManager Failure to Load Large MOH Audio Source Files

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805fef96.shtml

Hope this helps!

Rob

4 REPLIES
Hall of Fame Super Red

Re: MOH files are being cut off

Hi Larry,

It may be that you are hitting this issue;

CallManager Failure to Load Large MOH Audio Source Files

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805fef96.shtml

Hope this helps!

Rob

Community Member

Re: MOH files are being cut off

Rob,

That was exactly what was happening. I made the changes and dropped the file into the MOH file again and it now works properly. Thank you for the help.

Larry

Hall of Fame Super Red

Re: MOH files are being cut off

Hi Larry,

You are most welcome! Thanks for letting us know the solution and for the nice rating :)

Take care,

Rob

Community Member

Re: MOH files are being cut off

Hi

I have the same problem, the only difference is that it is not working.

There are large files in MoH that work fine. But last week we added some small files for the attendant console.

These 2 files are cut off before the end. It are 2 files of 300 Kb and about 25 seconds. 2 seconds before the end, the loop rebegins.

All the timers are correct and all the other MoH files play out very well.

What can be the problem?

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