and assign it on EVERY device, line, device pool, cti port through IPCCX along with media list and group even global parameters
Than, after welcome prompt and if agents are busy i have no MUSIC on HOLD!!! So the question IS: Is there any particular procedure i need to follow, when i configure MOH, does it matter regarding licences or IVR ports how many CTI ports i can create
Do you in your script put the caller on hold while in queue? If that's the case as long as the MRGL applied to the cti port inculdes MOH server, you should hear the music. Try resetting the MOH server. Does it play when you put caller on hold on the phone?
Another approch is to play prompt that is a music from the script.
1. Use Hold/Unhold to play music source applied to the CTI ports MRGL list.
2. Use Play Prompt step in the script and use the music .wav file as the variable used in Prompt tab, you can either define the variable pointing to the location of the .wav file, or reference the full destination directly from this field.
You can check the location of the prompt in the CRA admin page under system->system parameters ->User Prompt Directory
Place your .wav file in this directory and define the variable as Prompt and enter the following under value P[name.wav].
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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