10-25-2006 06:55 AM - edited 03-13-2019 03:32 PM
Is there a way to lower the MOH volume in CM 4.1.3, it is very loud and distorted when calling in from the outside, internally it seems OK. I am using one of the standard MOH's supplied with CM...'High_Steppin'
10-25-2006 07:00 AM
This link may help
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805997bc.shtml
Sankar
PS: please remember to rate posts!
10-25-2006 07:01 AM
Try:
Under CCMAdmin|Service|Service Parameters|
MOH Audio Translator|Default MOH Volume Level*
This parameter specifies the default Music on Hold volume, in decibels (DB), that is used when the Cisco MOH Audio Translator service converts audio source files. Changes to this parameter ONLY affect audio files that are processed after the change occurs. The default of -24 decibels represents fairly low volume, and enables conference participants to talk over the music if a conference participant has placed the conference on hold (to answer a ringing call, for example). Note: Changes to this parameter automatically take effect within 60 seconds
HTH
//G
10-25-2006 08:54 AM
Does this apply for the "beeps" when a person is on hold?
10-25-2006 10:58 AM
tcat,
This setting should be set, before you convert the MOH file. So i dont think this will affect TOH.
10-25-2006 11:53 AM
actually, the "beeps" are too loud apparently. And of course, end users do not know the difference between putting someone on hold in a conference call (then everyone hears the beeps" and using the conference bridge key sequence for mute.
So I can turn it down, it will not be over disruptive
thanks shakes
10-25-2006 01:23 PM
10-25-2006 01:49 PM
wow. winner winner.. chicken dinner on that good link! I will give it try
thanks!
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