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New Member

Monitor ICR Event Viewer Error Messages

Has anyone ever received a Error Message document that thoroughly explains what each error message means? We come across new errors messages all the time, but have no documentation to understand what they mean. Thanks!

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New Member

Re: Monitor ICR Event Viewer Error Messages

Here's an example of an error we've received:

"Physical controller HOU_ASP_PG, timed out call (Callkey 4009) on translation route TELERA_HOU, peripheral target 5228."

Also:

"CSTAQueuedEvent: Call queue event for unknown call (Peripheral=5001 CallID=3696 Trunk=313 DNIS\Service\Vars=\94\,,,,,,,,,)."

We are currently running Version 4.1.5

New Member

Re: Monitor ICR Event Viewer Error Messages

Normally, a translation route timeout means that the destination PG (which is housing the CTI "data bearing" label) has not received an adjunct route request from it's connected peripheral. An Xrte label/target label was sent to the PG, but nothing requested it there, and it timed out.

For the second, I'd hazard a guess that the CTI server wound up receiving an event related to a call whose routing was not configured in ICM.

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