What is the simplest and cheapest way to monitor a phone conversation? We don't need to record live audio, but would like a supervisor to have the ability to listen to a conversation between and employee and a customer/client.
No, we are not currently using IPCC. We're running "old school" style, but now people are asking about the ability to listen in and monitor calls. Is there any version of IPCC included with CallManager or is even the Express version an add-on? We'd only need licenses for 3 or 4 supervisors to listen in on calls. Thanks!!
The version of IPCC you get with Callmanager is Standard. That will not support Bargein, Intercept, Silent monitor etc. YOu will need to ugprade the 5 seats to enhanced and install that either coresident or on a separate server. The upgrade costs wont be that high, unlike buying a new server/software etc.
Also remember that you cannot monitor every persons phone call. Supervisors can monitor only agent phones. If you are looking for a all user monitor solution, you better be looking at third party solutions. Also with IPCC you have to use the software to monitor and listen to it on the PC speaker. You cannot listen to it via phone.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...