There are a wide variety of applications, both third party and from Cisco, that have supervisory abilities. The main thing you need to look at is what version of CallManager you are running, and your current Cisco infrastructure.
I am not that familiar with third party products, but we have installed numerous Call Supervisor packages on Cisco solutions that allow supervisors to listen in and record agent conversations.
If you're just looking for call history, you can use MSAccess to query the call manager databases directly. I've got a MSAccess document that I use to look at call histories, filtering based on phone numbers and time. Nothing too fancy, but it does let me look at call histories, long distance billing, and call errors, etc.
Go under "data sources" to "System DSN" in the control panel on your local machine. Add a new SQL Server source pointing to the IP address of your Call Manager and the CDR database. You might have to go to the SQL manger on the CallManager to add a valid username name and give them permissions first. Run MSAccess and create a new file. Under tables, right-click and select "Link Tables". Scroll in the file type dropdown and select OOBC database, select the DSN you just created, the table name you want is called dbo.CallDetailReport (at least that's the name for my CM 3.1.2c).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...