I'm using ICM 4.6.2 with CCM 3.2.2c in my call center. All the agents login to the CTIOS server from the CTIOS clients (4.6.2). I have multiple teams and ICM scripts to handle different customers.
The problem is that, for a particular team, some times, while the agent is handling an incoming call, he/she gets a new call indication in the CTIOS client. ie, While the agent has one call status as "Talking", another call indication comes in the CTI client shown as "Ringing". As soon as they get this status in the CTI client, the CTI client crashes.
Even though that gets abandoned on the phone, I don't get any abandoned calls in the reports.
Neither the 7960 IP phones have second line nor the call waiting enabled.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...