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Community Member

Most of the Calls are getting disconnected immediately, once it is transfer

Most of the Calls are getting disconnected immediately, once it is transferred to the Route Point.

SETUP:

PSTN => NON IOS MGCP GATEWAY => CCM => TRANSLATION PATTERN =>ROUTE POINT => QUEUING CTI PORTS => CALL LANDING TO L1-SKILL AGENT PHONE =>INCASE OF ESCALATION, TRANSFER THE CALL TO L2 SKILL GROUP QUEUE.

When transfering the calls from the L1 Agent to the L2 Skill Group Queue, the Calls were getting disconnected.

Call Manager version 4.1.3 sr3a

Gateway : Non-IOS MGCP 6608 E1 DIGITAL ACCESS PRI

ICM Version 6.0 sr3

IVR Version 3.5(2)

1 REPLY
Community Member

Re: Most of the Calls are getting disconnected immediately, once

Try bug - CSCdx57174

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