Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Multi-server site voicemail routing

Hi,<br><br>I am working on a large project which will require multiple Unity servers in a single Exchange site. The customer has requested that a single 800 line be created to facilitate checking voice mail. Am I correct in assuming that if I connect the 800 number to one server, possibly a dedicated server, the MTA will reroute the voicemail queries to the appropriate server (only within a single Exchange site)? <br><br>Are there any issues with this approach?<br><br>Or am I better off selling the customer on a dedicated 800 number to each Unity server?<br><br>Thanks,<br><br>John Howell<br><br>John Howell <br>Senior Consultant <br>Netigy <br>The eBusiness Security and Infrastructure Specialists (sm) <br>www.netigy.com <br>Mobile: 602-363-6718 <br>Fax: 877-860-4677 <br>Email: john.howell@netigy.com

1 REPLY
Anonymous
N/A

Re: Multi-server site voicemail routing

To check messages a user needs to call into the Unity server they were added as a subscriber on (their Exchange mailbox can be anywhere in the site, however). They cannot call into any Unity server in a site to check their messages, it has to be the one they were added as a subscriber on.

As such having a single 800 number for many folks across multiple Unity servers to use when checking their messages isn’t going to fly. You’ll have to go with a separate 800 number for users of each Unity server to use when accessing their messages.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

137
Views
0
Helpful
1
Replies
CreatePlease to create content