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Multi-tenant ?

Don't know if it's correct term for my customer's purpose or not but basically they want to let other company shares their Unity system with different main number and greeting messages. Both are occupying the same building, just different floors. Can we set up something like that ? Thank you very much.<br><br>Duc Vu<br><br>


Re: Multi-tenant ?

Unity isn’t set up for tenant services scenarios like this. You can certainly setup separate routing rules triggered off of the dialed number that will get outside callers to the correct company greeting but there’s no segmentation of the directory (i.e. employees in both companies can dial each other via auto attendant transfers, find each other for addressing messages and the like) and there’s only one alpha directory… as such outside callers spelling the name of someone will get matches in both companies.

Also, if a user enters an invalid value during a greeting they will, by default, be taken back to the standard opening greeting (the one created by the setup program)… this can be a problem. The “Error greeting” that controls this is not exposed in the SA so it’s not easy to change this behavior and the overhead for maintaining this is pretty high.

Short answer is no, you should steer clear of trying to shoe-horn Unity into a tenant services setup like this.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)