We have couple remote offices. Now we use one directory hanlder for all the users. Unity 403 is capable of having multiple directory handlers. If now I want to create multiple directory handlers so that each office has its own, should I just move the corresponed users into their own COS and then change their opening greeting's keymapping to the new directory handler and then change the directory search option to the specofic COS? Anything else should I worry about?
That's one way to do it - it will certainly work. You can also create public distribution lists that you use to assign subscribers in different offices to - it might be easier than shuffling folks around between COS instances.
You can use the Public Distribution List Builder (get the latest off www.CiscoUnityTools.com) to make DLs based on extension ranges/cos membership, CSV input etc...
Jeff , thanks. The reason I am trying to create different directory handlers is that when people press 0 inside the directory handler, it rings the HQ's operator, obiously we don't want to do this. We want it goes to their own (remote office) operator.Will this(having multiple directory handlers) be the right approch for me?
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