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New Member

Multiple Extensions

How do I set a single users Voice Mail Box to answer 2 or more extensions? ie Her Primary extension is 4123, and we also need to have a Shared Line 5001 drop to her voice mail box if not answered.<br><br>

2 REPLIES
New Member

Re: Multiple Extensions

I figured it out.
With Call Manager 3.2 you use Voice Mail Profiles. I built a new profile to be used on the Shared Line that sets the Voice Mail Box Mask to the persons extension that covers this small call group.

Anonymous
N/A

Re: Multiple Extensions

That works, but you should also be able to just setup an alternate extension for the subscriber in Unity (you can have up to 10). There were some bugs in earlier verisons of 3.x but all that should work now for direct and forwarded calls.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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