Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Multiple scripts with 1 Route Point possible ?

Hi,

Is it possible for the ICM to run several scripts on an IP IVR (CRS 3.0) using one single route point ? Because the JTAPI Trigger configuration allows only one Application to be associated to one Route Point.

And can a second IVR be activated through the same RP ?

Thanks.

  • Other Collaboration Voice and Video Subjects
2 REPLIES
Bronze

Re: Multiple scripts with 1 Route Point possible ?

As you said, JTAPI Trigger configuration allows only one application to be associated to one Route Point. Hence, it might not be possible to run several scripts using single route point.

New Member

Re: Multiple scripts with 1 Route Point possible ?

Thank you for the answer. We have just found out the right configuration : in fact the application must be defined as an "ICM Translation-Routing" for which no specific script is attached, and under the ICM menu, VRU scripts must be created and linked to the IVR scripts. This way the ICM tells the IVR which script to play for every call queued in the IVR.

101
Views
0
Helpful
2
Replies
This widget could not be displayed.