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Multiple User Voicemail

Posted also under Unified Comms

Unity 4.03. CCM 3.3.3, ICM 5.

Have a request to supply a muliple user mailbox for VM only with MWI lit on the agent stations in a Call Centre group.

When a caller is queued in the Call Centre, the option is to leave a message. I can use Alternate Extensions (as here: http://www.cisco.com/warp/customer/788/AVVID/2-ip-phones-1-mbox.pdf) but this has a limit of 9 unless I use the Call Routing Rule approach which will not light the MWI. We need more than 9.

Any suggestions?

2 REPLIES
Bronze

Re: Multiple User Voicemail

If you have an open line on their phones you could setup a shared line. And you could have that as an alternate extension, so it would lite on everyones phone that had that line on it.

Geoff

New Member

Re: Multiple User Voicemail

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