we have the same scenario previously discussed - setting up a call handler that has the extension number of a phone that multiple users share, and creating a menu to press a key to leave a message for a particular person.
This works great - but we ran into a snag when we try to tranfer a caller from the auto-attendant to that extension - it goes directly to the call handler instead of trying to ring the phone first.[I have the call handler set to tranfer to extension]
most common mistake I see here is the alternate transfer rule is enabled and set to not transfer - the altnerate rule over rides the standard and off hours rules. Make sure to configure the alternate rule as enabled and have it setup to do the transfer to avoid such problems.
It's probably doing this because the Alternate transfer rule is in effect for that CallHandler (it's default that way, don't ask me why). You can change the alternate transfer rule to transfer out, or disable it and fall back to the standard rule.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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