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New Member

Music on Hold an h323 gateways

I am able to hear music on hold when one phone puts another one on hold but i am not hearing the music on hold on calls made from the pstn into the system

4 REPLIES
Cisco Employee

Re: Music on Hold an h323 gateways

What version of Call Manager are you using? Are you trying to do multicast? Are you using locations? MOH does not work with Locations in 3.1(1). This is fixed in 3.1(2a).

Thank you,

New Member

Re: Music on Hold an h323 gateways

I have a TAC case opened for this problem, it was reproduced in the lab. Apparently they got it working with IOS 12.2.3 I believe... but CSCdv43814 has been opened (bug should show up soon in DDTS).

The stream is not sent to the POTS/PSTN leg of the call.

New Member

Re: Music on Hold an h323 gateways

Thank you for your help

I'll keep an eye out

New Member

Re: Music on Hold an h323 gateways

Here is what I had to do to make MOH work...

1. Make sure location is "none"

2. Under the gateway check the 'Media Termination Required' checkbox.

Once I did this all started to work. I am running SRST IOS on my router as well. 12.1(5)YD2

Hope this helps.

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