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Music on hold is noisy

We have IPCC 6.0 setup with CCM 3.3.3. We have problem that music on hold music is not clear. It is noisy and sometimes breaking. Please advice what will be a problem and how can we reslove it.

1 REPLY
Hall of Fame Super Silver

Re: Music on hold is noisy

Are you talking about MoH in CCM or playing prompt from IP-IVR? What codec do you use in your setup? G.729 is not recommanded for MoH.

Chris

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