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music on hold issue

shivlu jain
Level 5
Level 5

‎07-11-2007 05:43 AM - edited ‎03-15-2019 04:53 AM

we are having ccm and cisco ip phone 7961.How to play music on hold.we have done all the settings but it is not working

shivlu

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dford333
Level 1
Level 1

‎08-05-2007 10:51 PM

make sure the phone has music on hold

User Hold Audio Source

< None >1 -

SampleAudioSource

Network Hold Audio Source

then check service....media resources...music on hold server are configured

also make sure you device pool are configure for MOH

If you using MRG and MRGL make sure that this are also assigned into your device pools

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