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New Member

Music on Hold problems

I upgraded to the Call Manager 3.1(1) from 3.0(9) last night. I followed setting up the Music on Hold feature from the online documentation but never could get it to work. Any ideas on what to try next?

5 REPLIES
Cisco Employee

Re: Music on Hold problems

You need to provide more details on what you did exactly. Which MOH source are you trying to use. When you upgraded, did you check the box for IP Voice Media Streamer to actually make sure it installed? Is the IP Voice Media Streaming App service running?

New Member

Re: Music on Hold problems

Yes, the IP Voice Media Streaming Server was installed.

I have tried using the default music source (the default installed .wav files), I have uploaded some of the samples downloaded from CCO.

All of the servies are running.

I have tried setting up the multicasting services, tried it without using multicast. The trace logs have provided no help. All that is sent are the beeps when someone is placed on hold.

Cisco Employee

Re: Music on Hold problems

Are the phones/gateways that you are placing on hold perhaps assigned to a Location in the device configuration?

New Member

Re: Music on Hold problems

Yes, they are all assigned to the same location.

Cisco Employee

Re: Music on Hold problems

If you mean that they are all in a location other than the default None location, then that is the problem.

Due to the fact that in CallManager 3.1(1) the Music On Hold server cannot be put into a location, and that Locations admission processing is not done for Music On Hold, as a temporary workaround, Music On Hold streaming to devices in a location was disabled. This will be resolved in CallManager 3.1(2) which will probably be available around mid to late September.

To see if this is what is happening to you, put a phone in the None location and then place it on hold to see if you get the selected music.

Note: This is listed in the Open Caveats section of the Release Notes for CM3.1(1) as defect CSCdu78298.

The release notes are at:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/rel_note/311ccmrl.htm

This information was also posted to this forum Monday August 13. See:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.ee70999

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