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New Member

Music on hold question

I want to put my own files to the music on hold of my company. What are the all the steps to follow?. I use call manger 4.1.

5 REPLIES

Re: Music on hold question

You only need to add the music file to the server. For adding a Music on Hold audio source you need a music file

with good quality. MP3 or WAV are the preferred formats. Other

formats can cause some problems. You have to copy this file in

your callmanager server. Go to directory:

C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere

and paste the music file there. Wait for a couple minutes.

Callmanager will automatically convert this file to the

appropiate format. After that, the music file will disappear

from that directory.

Note: if the music file remains on this directory and it is

not converted, please delete the music file from there, then

restart the services "Cisco MOH Audio Translator" and "Cisco

IP Voice Media Streaming App" in the callmanager server, and

copy again the music file to the "DropMOHAudioSourceFilesHere"

directory.

Now you need to go to CCM Admin > service > media resource >

music on hold audio source. From the left pane, click on

"Add new MOH Audio Source".

-At "MOH Audio Stream Number" select the first number available.

-At "MOH Audio Source File", select the new Music File.

-At "MOH Audio Source Name", enter any name for your Music file.

-Check the "Play continuously (repeat)" checkbox, if desired.

-Check the "Allow Multicasting" checkbox, if desired.

-Click on "Insert".

In order to use this MOH audio source in a specific device pool,

in the callmanager administration you need to go to system > device

pool > click on "find". The different device pools will be displayed.

Click on the appropiate device pool. The "Device Pool Configuration"

page will be displayed. You can select the new music file to be used

as "Network Hold MOH Audio Source" and/or "User Hold MOH Audio Source".

Note that Network Hold MOH is the music that phone users hear while

they are transferred to another phone or while a conference call is

being setup. User Hold MOH is the music that phone users hear when

someone else specifically put them on "hold" status.

So you need to scroll down to "Network Hold MOH Audio Source" and/or

"User Hold MOH Audio Source" fields and select the new music file

from the drop-down list.

Click on the "update" button, then click on "reset devices".

If no MOH is played after following that procedure, please try the

following:

In CCM Admin, under SERVICES > Service Parameters > select

the adequate server > Cisco IP Voice Media Streaming App >

Supported MOH Codecs > hold the CRTL key and select each

available codec with the mouse > click on UPDATE. Then restart

the services "Cisco MOH Audio Translator" and "Cisco IP Voice

Media Streaming App". Use the same procedure in all callmanager

servers in the cluster.

Hall of Fame Super Red

Re: Music on hold question

Hi Jorge,

Wow!! Excellent detailed answer here. You certainly get 5 points from me.

Keep up the great work!

Rob

New Member

Re: Music on hold question

I've already done it but the new music file doesn't ring.

I only didn't follow one of the step that you say. My MOH audio source hasn't a partition configured because I want this MOH file for all partitions.

New Member

Re: Music on hold question

For some reason the .wav file isn't being converted or removed from the input directory. Are there any limitations to the file size (this one is 35m) or any other troubleshooting I can do to see why it's not being pulled?

New Member

Re: Music on hold question

I figured it out. I had to give the CCM*** users full control security rights on the input folder. As soon as I did that it took the file. Thanks anyways.

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