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New Member

Music On Hold - SIP Trunk CUCM x Session Border Controller (Acme)

Dear Guys,

I have setup a new SIP Trunk from CallManager 9.1 directly to a Session Border Controller, Acme Packe to my ISP. All features are working properly, except Music on Hold.(MoH).

I will give you some situations below:

1) SIP Trunk configured with a Standard SIP Profile

SCCP Phones -Music on Hold not working

SIP Phones - Music on Hold not working;

2) SIP Trunk configured with a Custom SIP Profile

SCCP Phones -Music on Hold working fine;

SIP Phones - I can´t make calls;

Custom SIP Profile:  ( Early Offer support for voice and video calls (insert MTP if needed) and Send send-receive SDP in mid-call INVITE enabled.)

3) SIP Trunk configured with a Standard SIP Profile and Media Termination Point;

SCCP Phones -Music on Hold working fine;

SIP Phones - Music on Hold working fine;

All services running properly,

I have sufficient MTP Hardware resources ( Cisco ISR 29xx with PVDM 3-256), but using media termination point required, every call that will use sip trunk will invoke MTP, so the RTP stream will be redirect to Cisco ISR 29xx.

I would like to know If a I am missing something or If the third option (MTP checkbox) is the only way to get music on hold accross my ISP (PSTN).

Regards,

Luiz

1 REPLY
New Member

Hi Imania, Are you able to

Hi Imania,

 

Are you able to resolve this issue? I have having same problem.

 

Thanks,

VJ.

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