12-12-2002 12:29 PM - edited 03-12-2019 09:56 PM
Does anyone know an easy way to turn moh off ?
Client has moh the sample audio source enabled on all devices, now wants to turn it off.
Tried to change the sample audio source to none but system wouldn't allow it.
Rob
Solved! Go to Solution.
12-12-2002 03:25 PM
You could also simply remove the audio sources from the MOH directory.
Or go to control center in CCM and shut down the MOH servers.
Or set the run flag to no in the MOH settings(I haven't tried that but it would seem logical)
12-12-2002 12:35 PM
Rob,
you can goto the device pool, and set MOH for none.
Geoff
12-12-2002 12:42 PM
Geoff
if the phone line has an audio source & the device pool doesn't, which takes precedence ? I thought it is the phone line.
Thanks
Rob
12-12-2002 01:06 PM
Rob,
yes you are correct the line takes precedence. are you still having problems?
geoff
12-12-2002 01:09 PM
I believe this is the MOH precedence:
1. System
2. Device Pool
3. Gateway
4. Set
5. Lin on set
12-12-2002 02:01 PM
I have it listed as:
device
line
device pool
service parameter
question is, can it be disabled without having to go into every device and removing it. Would deleting the moh servers work or would that cause any problems?
Rob
12-12-2002 02:22 PM
deleting anything in ccm causes problems! it is kind of finiky. You could disable the MOH server serice in services.
Geoff
12-12-2002 03:00 PM
how do you do that?
I only see the default source in the cm service parameters & you cna't delete it.
thanks
Rob
12-12-2002 03:19 PM
Rob,
Go into Windows 2k services and stop Cisco MOH audio translator.
Geoff
12-12-2002 03:25 PM
You could also simply remove the audio sources from the MOH directory.
Or go to control center in CCM and shut down the MOH servers.
Or set the run flag to no in the MOH settings(I haven't tried that but it would seem logical)
12-13-2002 06:25 AM
Thanks guys.
12-18-2002 09:16 AM
setting the run flag to no did the trick.
thanks again
Rob
12-18-2002 04:24 PM
I can vouch that noone gets the MOH if the MOH service is crashed/stopped. You might want to download the Bulk Automation Tool (BAT) tool. It lets you query either lines or phones based on a number of things. With this query you can change settings en masse.
For example, last week I added a different MOH (much better than the dreary sample funeral dirge music). I changed 140 phones and 180 line appearances in about 5 minutes.
-Chris
12-23-2002 09:59 PM
Of course, if you wanted to change that more quickly, you could have done it at the Device Pool level, or if you wanted to change it for the entire system, change the DefaultUserHoldMOHAudioSourceID and DefaultNetworkHoldMOHAudioSourceID service parameters, which are cluster-wide.
12-24-2002 07:03 AM
Dave:
Correct me if I'm wrong,but changing to none at the device pool level wil not have any effect if every device has a moh source assigned.
Also, the default audio source can not be changed to none. It needs an entry.
Rob
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